Refund Policy

1. Nature of the Service

Sanad AI is a digital software subscription. Access is granted when payment succeeds. Payments may be processed by a third-party payment provider acting as Merchant of Record.

Prices and billing periods (monthly / semi-annual / annual) are shown at checkout and on the pricing page.

2. Cancelling renewal

You may cancel automatic renewal at any time from in-app billing settings or by emailing [email protected].

After you cancel renewal, access generally continues until the end of the prepaid period. Cancellation alone is not an automatic refund of the remaining current period.

3. When refunds may be granted

We review refund requests in good faith within 14 days of the first paid subscription charge, especially in these cases:

A duplicate or clearly erroneous charge that we can verify.

A material Service outage that prevents core use of our platform for an extended period and that we could not resolve within a reasonable time after you reported it.

Failure to provision account access after successful payment despite your reasonable cooperation to resolve the issue.

4. When refunds are not automatic

Change of mind after meaningful use of the Service, including substantial consumption of AI reply quota or active use of team seats, inbox, and channels.

Requests made after the subscription period has ended or near period end outside the window above.

Violations of the Terms of Service or abuse of the platform or WhatsApp/Meta policies.

Plan upgrades, downgrades, or later billing cycles after the first paid period, unless otherwise agreed in writing.

5. How to request a refund

Email [email protected] from the account email with: company name, account email, payment date if available, reason for the request, and any details that help verification.

We typically respond within several business days. If a refund is approved, it is processed through the payment provider’s mechanisms and may take additional time to appear on your statement depending on your bank or card issuer.

6. Free trial

If a limited free trial is offered, it is unpaid by nature and does not require a refund. We encourage evaluating the product during the trial before committing to a paid plan.

7. Updates

We may update this Policy from time to time. The last-updated date appears at the top of this page. Continued subscription after an update means acceptance of the Policy for subsequent billing periods.