Terms of Service

1. The Service

Sanad AI is a software-as-a-service (SaaS) platform operated by شركة سيلاكود لتقنية المعلومات (selacode Company For Information Technology), commercial registration 7055302587, phone +966545173666. It helps businesses manage WhatsApp Business conversations, with an inbox, automation, knowledge base, analytics, and AI-assisted replies within plan limits.

The Service is provided via the website and related application at sanad-ai.dev. Features may evolve over time; we aim to communicate material changes via the site or email.

2. Eligibility and accounts

You must have authority to represent the business you register. You are responsible for accurate account information and for keeping login credentials confidential.

You are responsible for all activity under your account, including invited team members. Notify us promptly of suspected unauthorized access at [email protected].

3. Subscriptions and free trial

We may offer a limited free trial (for example 7 days) as shown at signup. After the trial, access continues according to the paid plan you choose.

Monthly, semi-annual, and annual plans are available with different seat limits, AI reply quotas, and features. Prices and limits are shown on the pricing page and may be updated from time to time.

Paid subscriptions activate when payment succeeds through our payment provider. Payment may be processed by a third party acting as Merchant of Record.

4. WhatsApp and Meta

WhatsApp use through Sanad must follow the WhatsApp Business Policy, the WhatsApp Commerce Policy, Meta’s Platform Terms, and the laws that apply to you.

Do not start a business conversation unless you have a lawful basis, including the customer’s opt-in where WhatsApp requires it. Business-initiated messages outside the customer-care window must use an approved WhatsApp template.

You may not use the Service for spam, misleading or illegal content, or to sell or reuse WhatsApp data outside customer service, or in any way that breaks Meta’s policies.

If Meta restricts the number or the WhatsApp Business account because of your use, we may suspend the connected channel until that restriction is lifted.

5. Plan limits

You must use the Service only for lawful purposes. Seat, AI reply, and other quotas apply to your plan. Exceeding them may restrict the feature until you upgrade or the period renews.

6. Customer content

You retain ownership of content you or your customers submit through the Service, such as WhatsApp messages and knowledge-base materials. You grant us a limited license to process that content to operate, secure, and support the Service.

You are responsible to your customers for telling them how their messages are used, and for access and deletion requests they send you. You can delete a conversation in the inbox, or ask us to delete it at [email protected].

7. Artificial intelligence

The platform may generate replies and suggestions using third-party AI models. Outputs may be inaccurate or incomplete. You are responsible for reviewing suitability before relying on them for sensitive business decisions.

We do not guarantee that AI outputs will always match your company policies or legal requirements.

8. Cancellation and termination

You may cancel subscription renewal from billing settings or by contacting us. After cancellation, access generally continues until the end of the prepaid period, unless otherwise stated in the Refund Policy.

We may suspend or terminate accounts for Terms violations, abuse, or non-payment, with reasonable notice where practicable.

9. Disclaimers and limitation of liability

The Service is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation, though we take reasonable steps toward reliability.

To the fullest extent permitted by law, we are not liable for indirect damages, lost profits, or data loss arising from use of or interruption to the Service, except where gross negligence or willful misconduct applies.

10. Changes

We may update these Terms from time to time. The last-updated date appears at the top of this page. Continued use after an update constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms: [email protected] — Website: https://sanad-ai.dev